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Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first—you will find answers to most of your questions. If you need
further assistance, use the support options listed below. To expedite your service,
have your computer in front of you.
Technical Support Identification (TSID) Number
● Before contacting Technical Support, you need your unique 12-digit TSID
number. The TSID number identifies your product and support status.
● The TSID number is included on a white, bar-coded label, like this example:
● Affix a copy of the TSID label to the CD jacket so that you don’t lose it.
North America
● Visit our Web site at www.adaptec.com.
● Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for
articles, troubleshooting tips, and frequently asked questions for your product.
●
For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week. To speak with a Technical Support Specialist,
● For Hardware products call +1 408-934-7274,
Monday to Friday, 3:00
A.M. to 5:00 P.M., Pacific Time.
● For RAID and Fibre Channel products call +1 321-207-2000,
Monday to Friday, 3:00
A.M. to 5:00 P.M., Pacific Time.
● For support via e-mail, submit your question at
ask.adaptec.com.
●
You can order Adaptec products, including accessories and cables, by calling
+1 408-957-7274.
Or, you can order cables online at www.adaptec.com/buy-cables.
Europe
● Visit our Web site at www.adaptec-europe.com.
● German: Call +49 89 43 66 55 22, Monday to Friday, 9:00 to 17:00, CET. For
support via e-mail, submit your question at
ask-de.adaptec.com.
● French: Call +49 89 43 66 55 33, Monday to Friday, 9:00 to 17:00, CET. For
support via e-mail, submit your question at
ask-fr.adaptec.com.
● English: Call +49 89 43 66 55 44, Monday to Friday, 9:00 to 17:00, GMT. For
support via e-mail, submit your question at
ask.adaptec.com.
● You can order Adaptec cables online at www.adaptec.com/buy-cables
.
Japan
● Visit our Web site at www.adaptec.co.jp.
● Call +81 3 5308 6120, Monday–Friday, 9:00 A.M. to 12:00 P.M and 1:00 P.M. to
6:00
P.M.