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EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 1 of 35
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Document Control Log
REV
NO.
CHANGE SUMMARY
DOCUMENT
OWNER
APPROVER
DATE
APPROVED
112
Updated Document and Fixed Broken Links. Addressed DEKRA NC by
referencing EMG OF as part of AOF. Changed wording to aid clarity in
section 9.6 related to an old system CASPER now Siebel.
Section 8 updated to reflect relationship between AOF and EMG OF.
Section 2.2 Org Chart updated.
Section 4.2. Revised wording related to Infrastructure Org roles and
responsibilities
Kevin Fawl
(BMS Team)
Ted Tucker
13-Nov-2012
Table of Content
Sec#
Topic
ISO9001: 2008 Clause
Page
1
Introduction
Purpose, Background, Reference, Scope
4.2.2
3
2
Organization, Responsibility and Authority
Org. Chart
4.1, 5.2, 5.3, 5.4.2b, 5.5.1, 5.5.2,
5.5.3, 5.6.1, 6.1, 5.3
4-6
3
Business Management System Structure
Business Management System Architecture (process map)
7.2.1c
7-10
4
Business Management
Business Management System (e.g. Quality Policy, Disaster
Recovery, Quality Education, Customer Property, Required
Documents).
Strategic Planning: Acquisitions, Technology development
Management Review
Continual Process Improvement: CPI, Six Sigma
Manage Technical information: TIS
Infrastructure Organizations:
Financial Management
Human Resources
Information Technology (IT)/ ERP
WPS: Plant, Equipment and Facilities Management
4.2.3, 4.2.4, 5.3, 5.6, 6.2.2, 7.2.2,
7.4, 8.1, 8.2.1, 8.2.2, 8.3, 8.5.2,
8.5.3, 7.5.4
4.1c, 4.2.1a, 4.2.1b 5.4.1, 7.1
5.6
5.3b, 5.4.1, 8.2.3, 8.5.1
6.3c, 7.1d, 8.4, 8.5
6.0
5.1, 6.3.c
6.2
6.3, 6.4, 6.1, 6.3
6.3, 6.4
11-16
5
Marketing
Marketing Insight/Scanning
Customer Requirements Definition
Market Product Road Mapping
New Product Launch and Execution
Customer Sales Channel
Outbound Marketing
Field Training
Competitor to Competitor Analysis
5.4, 7.1
5.2, 7.2.1, 8.2.1
7.3
7.2.1
7.2.3
7.2.3
6.2.2
5.4, 8.4
16
6
Research and Development
Product Life Cycle
7.1, 7.3.2, 7.3.5, 7.3.6, 7.3.7
8.2.3, 8.2.4, 8.4, 8.5.1
17
7
Sales Management
Field Sales
Customer Contact Center
EMG Customer Data
7.2.1
7.2.2, 7.2.3
7.2.2, 7.2.3
18-20