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EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 7 of 35
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The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp
(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES
3. Business Management System Structure
3.1 Business Management System Architecture
The EMG Business Management System is a set of requirements/policies, and procedures
designed to be effective, simple, uniform, and easy to audit. The architecture of the business
management system and its description in this Business Manual is based on ISO9001: 2008
Standards and “Process Mapping”. See below for process map.
EMG Business Management System requirements, processes and procedures are common
worldwide unless there is a compelling, justifiable, verifiable and documented rationale for
variations that have been reviewed and approved by the cognizant authority. (7.2.1c)
a) EMG Documentation is structured in this tiered hierarchy.
Tiered
Hierarchy
EMG
Level 1
Business Management System Manual
Level 2
Required Documents: Cal Sys Manual, 6 Doc
Level 3
Entity Specific Documents/local procedures
Level 4
Records
b) EMG‟s input and output map (EMG BMS Relationship Map) depicts the flow of our overall key
processes.
The details of each key process can be found in this BMS Manual and they consist of the following:
Orders: section 7.2
Marketing: section 5.0
R&D: section 6.0
Sales Management: section 7.0
Order Fulfillment: section 8.0
Service Solutions: section 9.1
Business Management: section 4.0
Improvement Activity: This touches all elements of the organization and includes such
program as Escalations, Customer Feedback, CPI, Management Review, etc. Most of
elements can be found in section 4.0.