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EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 20 of 35
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Support Order Management – responsible for management of the lifecycle of per-incident Trade
and Non-Trade Support Orders from quote to invoice. Key processes performed include quoting,
placing orders into Customer Service System, follow-up on open orders, issue resolution,
invoicing and corrective transactions.
7.3 EMG Customer Data
The EMG Customer Data Team is responsible for managing EMG‟s transactional customer database, which
presents an accurate global view of customers EMG does business with and their company structures. The
team ensures that EMG can derive legal compliance, effective risk management, and operational efficiency
from the customer database through a holistic approach to customer record maintenance. The EMG
Customer Data Team holds the ownership for customer data standards for all EMG customers
worldwide.http://csbarcelona.europe.agilent.com/custmast/Index.htm