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EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 4 of 35
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2. Organization and Responsibility (4.1, 5.2, 5.3, 5.4, 5.4.2b, 5.5.1, 5.5.2, 5.5.3d, 5.6.1, 6.1)
2.1 EMG organization
EMG consists of:
Research and Development, Marketing, Field Sales, Quality, Order fulfillment (Manufacturing &
Procurement), Customer Services & Support and aligned Divisions.
a) EMG Customer Experience & Quality Organization consists of Customer Experience,
Quality Engineering, Quality Information, Business Management System, Education, Data
Quality, Product Solutions, Environmental Compliance, Safety & Regulations and Quality
Process. These areas provide services and tools to help EMG businesses achieve goals
and objectives.
b) Divisions include research and development (R&D) and Marketing. Some businesses
include professional services & support as required.
c) EMG OF includes manufacturing, procurement and NPI-OF areas where they assist R&D by
building prototypes and pilots of the new designs.
d) Field Operations includes Field Sales, the Remarketing Solutions Division and the Customer
Contact Center.
e) Customer Services and Support includes the calibration and repair facilities and the Service
Parts Operation.