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EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 3 of 35
The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.
This manual contains links to subordinate documents that are restricted to Agilent personnel only
and may not work if accessing this document from a public site.
The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp
(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES
1. Introduction
1.1 Purpose
This Manual is a summary description of the Electronic Measurement Group (EMG) and its basic policies. It
is intended to be used by all EMG employees, external temporary workers, EMG customers, and Business
Management System auditors (internal and external). This manual is intended to help EMG deploy its
policies, processes and organization to achieve its quality goals and comply with applicable regulations/
standards and understand the overall business processes. To view the EMG BMS Web site go to:
http://epsg.communications.agilent.com/quality/bms/
1.2 Background:
This Manual was written under the direction and leadership of EMG management. The owner of the EMG
Business System Manual is the EMG Business Management System Representative. The controlled copy is
located on the web: http://epsg.communications.agilent.com/quality/bms/040318_docMap.asp
Changes to this Business Management System Manual are made per the “Document Control Requirements”
process. Definitions of special terms, acronyms, and abbreviations used in the EMG Business Management
System are provided at the end of this document.
Dave Packard and Bill Hewlett formed HP in January 1939 developing test and measurement products.
Agilent Technologies was formed in 1999 as a result of a strategic realignment of Hewlett Packard into two
companies. The computing and imaging elements of the business remained with Hewlett Packard while
Agilent Technologies focused on the Communications, Electronics, Life Science and Healthcare Industries.
As of November 1, 1999 Agilent Technologies became its own company separate from Hewlett Packard.
EMG is a major group within Agilent Technologies and is a leading provider of electronic test equipment.
1.3 Scope: (4.2.2)
EMG‟s Business Management System is comprised of all the organization policies, procedures, plans,
resources, processes and the delineation of responsibility and authority, all deliberately aimed at achieving
product or service quality levels consistent with customer satisfaction and organization objectives. These
policies, procedures collectively with our quality objectives and quality policy define how EMG works and how
quality is managed. The EMG Business Management System includes EMG quality-related activities
worldwide. EMG Employees and external temporary workers follow EMG Business Management System
policies, processes and procedures. Product Conformity is measured in alignment with customer feedback
(ACS) and Agilent Technologies‟ Quality Policy. This is a Level 1 document.
EMG sites and entities are registered with, and audited by, and/or certified by regulatory standards agencies
per the agencies rules. This Business Management System Manual defines the Quality philosophy and
System in use at EMG Businesses worldwide. The businesses certified to ISO 9001:2008 are listed in the
ISO9001 certificate addenda: http://www.agilent.com/quality/EMG_ISO9001.pdf.
The EMG Business Management System complies with:
a) Agilent Technologies‟ Policies & Procedures
b) ISO9001:2008
c) ISO/IEC 17025 (EMG complies with this standard as appropriate).