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EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 23 of 35
The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.
This manual contains links to subordinate documents that are restricted to Agilent personnel only
and may not work if accessing this document from a public site.
The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp
(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES
quality, responsiveness, delivery, cost, and environment called TQRDCE. Company-wide guidelines
for the TQRDCE process may be found on this Global Sourcing TQRDCE Site:
http://gsce.supplychain.agilent.com/direct_matls/tqrdce.asp
The businesses determine which suppliers are subject to periodic performance evaluation and
maintain the records from such evaluations
Examples of Strategic Supply Management in EMG: SSM has a supplier performance
measurement survey tool that allows users to enter input and access results. The survey tool,
results, calendar and other SSM TQRDCE information can be found at this link:
http://emg.communications.agilent.com/ssm/
Examples of key metrics: Material cost reduction as a percent of spend, inventory levels in days of
supply on hand, on-time delivery in days early or late, and defect rates in parts per million,
percentage of parts delivered over time, or number of dead-on-arrival (DOA) products.
8.3 Manufacturing (7.3.4, 7.3.6, 7.5, 7.6, 8.2.3, 8.3)
EMG OF manufactures or manages the manufacture of the vast majority of EMG products and has
the responsibility to ensure that products are manufactured to EMG‟s manufacturing and quality
standards and supplied to the customer in a timely, cost-effective manner. EMG OF also provides
replacement assemblies to EMG Service Centers & customers and also performs factory calibration
of customer instruments when required. Example of key metrics: Quality, Delivery and Cost.
8.3.1 Production (7.5, 7.5.5, 7.6, 8.2.3, 8.3)
a) The Material Handlers assigned to the various Production Lines will pull the necessary materials
from stock as part of their daily duties.
b) Assembly & Test: Assemble instrument according to production schedule. Perform functional
test (7.3.6). Non-conforming material is identified as per procedures #E103 Agilent Control of
Non-conforming Product. (8.3)
c) System Integration (where appropriate to business): Assemble system according to customer
order and perform system tests.
d) Calibrate: (8.2.3, 7.6) The process of calibration is defined in related documents:
EMG Calibration Policy:
EMG Calibration System Manual (includes control of subcontracted calibration section 4.5)
e) EMG uses the Agilent level Design & Manufacturing Processes to determine workmanship
criteria. Web site for the list of Agilent‟s Design and Manufacturing documents:
Design and Manufacturing Document List, Design Standards Users Group
f) ESD (Electro Static Discharge) control is a quality requirement in EMG. The EMG ESD Control
Manual contains the minimum control requirements that must be followed. Compliance is
required at all sites where ESD-sensitive electronic devices are manufactured, assembled,
tested, serviced, configured, installed, handled, packaged, stored or supplied by OEMs. Each
entity/business has appropriate local controls to ensure EMG ESD Control requirements are
met." Web site for the EMG ESD Control Manual:
http://sharedoc.collaboration.agilent.com/sites/emg-quality/sd/emg-
bms/esd%20control%20docs/esd_control_manual%20-%20epsg1039112.pdf
g) Handling and storage of product will be determined by the local area, but will include
identification, packaging, and proper protection of product.