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CHAPTER 5: TROUBLESHOOTING
Answers to Common Problems
Computer Startup Problems
The computer fails the POST
e Power On Self Test (POST) ensures that the computer meets all the necessary
system requirements and that all hardware is working properly before starting
the remainder of the boot process. If the computer passes the POST, the computer
will continue to start normally. However, if the computer fails the POST, the
computer will generate a single beep to indicate a general failure and an error
message will be displayed. For assistance, contact Alienware Technical Support
(see “Contacting Alienware” on page 70).
The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating
system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds to turn o,
your computer, and then restart it.
NOTE: e chkdsk program may run when you restart the computer.
Follow the instructions on the screen.
If failures are detected during ePSA, write down the error code(s) and contact
Alienware (for more information, see “Contacting Alienware“ on page 70).
If the ePSA completes successfully, the following message appears “Do you
want to run the remaining memory tests? This will take about
30 minutes or more. Do you want to continue? (Recommended).”
If you are experiencing memory issues, press <y>, else press <n>. e following
message appears: “Enhanced Pre-boot System Assessment complete.”
Press <o> to reboot your computer.