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Troubleshooting
49
If you are unable to establish a configuration session with the
network extender and receive this error message, check to be sure
that the management cable is securely connected to the management
port on the network extender and to the RS-232 port on the
computer. Then make sure you are selecting the correct COM1 or
COM2 port at the software prompt.
❑ “Max speed cannot be lower than min speed: select different
values
”
This error message occurs when you select a maximum speed that is
lower than the set minimum speed during the selection of speed
ranges on the rate adaptation section on the Configuration menu
screen. Select a higher maximum value to correct the problem.
❑ “P side must be connected to start this procedure” or “S side must
be connected to start this procedure
”
These error messages occur when the management cable is
connected to the wrong unit for the procedure you are trying to
perform.This could happen if you switch the management cable
between the units without closing the software window. Simply
switch the management cable to the other unit to correct the
problem.
❑ “Can't read link status”
This message occurs when the software cannot read the link status
from the Provider side. Perform the procedure described in
”Configuring the Subscriber Unit” on page 45 to see if link recovery
on the Subscriber unit solves the problem.
❑ “Please run this program on S side to set it in Install mode. If S side
is already in install mode then configuration can not be
achieved,”
as shown in Figure 34.
Figure 34 Run on S Side Error Message
This error message occurs when the Provider unit cannot achieve the
link with the S or Subscriber side unit using the default speeds value.
Set the Subscriber to Install Mode, as described in ”Configuring the
Subscriber Unit” on page 45.