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KINDLE USER’S GUIDE 4
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EDITION Chapter 11 · 128
MY KINDLE DOESN’T CHARGE WHEN USING THE POWER ADAPTER.
Check to see if the charging light next to your Kindle’s micro-USB port is lit. If not,
then try another AC outlet. If the charging light still does not come on, then try
restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
I CAN’T OPEN ANY OF MY BOOKS AND RECEIVE AN ERROR MESSAGE INSTEAD.
Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If restarting your Kindle does not resolve the issue, then try doing a factory reset
of your Kindle. Prior to doing so, back up any personal documents, periodical issues
older than the past seven issues that you’d like to keep, MP3, and Audible files. To do
a factory reset
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Reset to Factory Defaults.”
6. After your Kindle restarts, go to Archived Items in Home and re-download the
items you’d like to read. Transfer back the personal documents and other files you
had previously backed up.
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