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MX28B-400 +24V Product Manual
990-9218 5
3. WARRANTY PROVISIONS
3.1 General Provisions
APC DC Network Solutions Inc. warrants the power equipment and components it manufactures
or sells against defective materials and workmanship for a period of TWO (2) YEARS from the
date of shipment.
3.1.1 Warranty Returns
If initial physical inspection results in identification of a material or workmanship flaw(s) that
could impair product performance as defined by APC’s electrical and physical specification in
effect at the time of shipment, and if this flaw(s) is not due to transportation damage or
installation abuse, contact APC DC Network Solutions Inc.. or call the 24-hour emergency
number, (800) 800-4APC, to request assistance.
You will be provided either a) an RMA number with instructions for return of the equipment or
component(s) to the APC DC Network Solutions Inc. factory service center, FOB destination,
freight pre-paid, for examination, or b) for non-returnable systems and equipment, notice to wait
until an APC DC Network Solutions Inc. authorized service representative arrives at the site to
inspect the equipment. Repaired or advance replacement modules or circuit components will
normally be available within 24 to 48 hours of receipt of equipment or RMA.
3.1.2 Warranty Repair or Replacement
If, during the warranty period, the supplied equipment is found to be physically or electrically
faulty due to defective materials or workmanship on the part of APC DC Network Solutions
Inc.., the defective product(s) or component(s) will be repaired or replaced at the sole option of
APC DC Network Solutions Inc. without charge to the user for replacement materials or repair
labor. (The procedure outlined above for contacting APC DC Network Solutions Inc.. must be
followed.) Costs incurred for replacement installation including, but not limited to, installation
equipment, travel expenses of an APC DC Network Solutions Inc. representative(s), and costs of
installation material transportation expenses are not the responsibility of APC DC Network
Solutions Inc.. Any replacement product(s) or component(s) shall only complete the remaining
unused portion of the original warranty of the replaced product(s) or component(s).
3.2 Exclusions and Limitations
1. This warranty applies only to the original US domestic purchaser (user) and is not
transferable internationally, except with expressed written consent from APC DC Network
Solutions Inc.
2. APC DC Network Solutions Inc. reserves the right to void the warranty if identification
marks or serial numbers have been removed or tampered with, or the defect is determined to
have been caused by misuse, neglect, improper installation, environmental conditions, non-
authorized repair, alteration, or accident.
3. This warranty does not cover physical damage due to the acts of nature or man that stress the
equipment or component(s) beyond design limits and exert undesirable influence aside from
normal wear and tear.