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MX28B-400 +24V Product Manual
2 990-9218
If damage has occurred or the quantity of items is not correct, then:
1) Make a descriptive notation on the delivery receipt before signing.
2) File a damage or shortage report with the carrier that delivered the shipment.
1.3.3 Concealed Damage
It is the customer’s responsibility to unpack the power system and equipment received from
APC DC Network Solutions Inc. and check for concealed damage. Within 15 days of receipt,
check the materials received against the detailed packing list to verify that the quantity and
condition are complete and satisfactory.
Again, note any damage to the internal packing material and/or material shortages. If damage or
shortage is noted, then:
1) Request an inspection by the carrier;
2) File a concealed damage claim; and/or
3) File a material shortage claim with your APC DC Network Solutions Inc.. representative.
DELAY IN NOTIFYING THE CARRIER MAY RESULT IN LOSS OF RIGHT TO
REIMBURSEMENT FOR DAMAGES OR LOSS.
If you are unsure about the appearance of a part while conducting the materials inventory and
inspection, refer to the manual or contact the Customer Service Department of APC DC
Network Solutions Inc..
Should you have any questions concerning potential damages or should you experience a
lack of cooperation from your carrier, please contact your APC DC Network Solutions
Inc.. representative, or call APC DC Network Solutions Inc..
1.3.4 Return of Damaged Goods
Should equipment be damaged and require return to APC DC Network Solutions Inc.. for repair,
the APC DC Network Solutions Inc. service representative will provide instructions along with a
valid returned material authorization (RMA) number to facilitate return of the damaged goods to
the APC DC Network Solutions Inc. repair center.
It is important that the steps outlined in Section 1.3.2 and Section 1.3.3 above are followed
carefully. Your APC DC Network Solutions Inc. representative will assist you, if required, in
obtaining proper disposition of an initial delivery return issue; however, a valid RMA number
must be obtained before returning any equipment to APC DC Network Solutions Inc..