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MX28B-400 +24V Product Manual
990-9218 3
2. CUSTOMER SERVICE AND SUPPORT
APC DC Network Solutions Inc. manufactures a line of power plants and provides customers
with complete product and systems support and service. APC DC Network Solutions Inc. has an
international network of factory trained service technicians. The service organization is on call
24 hours a day, 365 days a year.
If there is a problem with the power system, contact APC at
(800) 800-4APC
Units returned for repair can be turned around within 24 to 48 hours of receipt at the
factory location. Shipment should be sent pre-paid. The unit will be returned pre-paid
provided it was received that way.
An RMA must be obtained for all equipment returned to APC DC Network Solutions Inc.. It is
important that correct procedures be followed in filing an RMA, including providing an accurate
written description of the problem. An accurate written problem description will help ensure
that the unit will be properly repaired.
If a unit is returned and a “No Fault Found” results, APC DC Network Solutions Inc. reserves
the right to bill the customer for labor and assess a service charge to cover extra costs incurred.