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Troubleshooting Symptom Charts/Peripherals - 21
Known-good serial
printer does not work
1 Verify you have correct version of system software.
2 Verify that Chooser is set correctly.
3 Reinstall correct printer drivers.
4 Do clean install of system software.
5 Replace printer interface cable.
6 Replace logic board. Retain customer's DIMMs.
Known-good network
printer does not print
1 Check network connections.
2 Verify you have correct version of system software.
3 Verify that Chooser is set correctly.
4 Does printer show up in Chooser? If so, do clean install of
system software and/or network and printer software.
5 Replace logic board. Retain customer's DIMMs.