Apple G4 15 Laptop User Manual


 
77
CHAPTER
5
5 Troubleshooting
Occasionally you may have problems while working with your PowerBook. Usually its
because your software isnt properly congured or youre using applications or software
extensions that are not compatible with the version of the Mac OS (system software)
installed on your computer. Other less likely sources include problems with the Mac OS
(usually xed by reinstalling your computers system software or through a software update)
and problems with your computers hardware, such as the memory or hard disk.
When you experience a problem with your computer, it is important to remember that there
is usually a simple and quick solution. When you encounter a problem, be aware of the
conditions that led up to the problem. Making a note of things you did before the problem
occurred will help you narrow down the possible causes of the problem and then nd the
answers you need. Things to note include
m the applications you were using when the problem occurred (Problems that occur only
with a specic application may indicate that the application is not compatible with the
version of the Mac OS installed on your computer.)
m any software that you recently installed, especially any software that may have added
items to the System Folder (Certain applications install extensions that may not be
compatible with the version of the Mac OS installed on your computer.)
m any new hardware (such as additional memory or a peripheral) that you installed
Information in This Chapter
This chapter contains solutions to problems that prevent you from working with your
computer, such as a system freeze or a computer that will not start up. You can nd more
troubleshooting information in Mac Help (see page 36) and on Apples Support Web site at
wwww.apple.com/support