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80 Chapter 5
Other Problems
If you have a problem with a software program
m For problems with software from a manufacturer other than Apple, contact the
manufacturer. Often software manufacturers provide updates to their software on their
Web sites. You can configure your PowerBook to automatically check for and install the
latest Apple software using the Software Update control panel. For more information,
choose Mac Help from the Help menu and search for “software update.”
If you have problems with your Internet connection
m Make sure your telephone line or network cable is connected and functioning properly.
m If you are using a dial-up Internet connection, make sure that your telephone cord is
plugged into the modem port (marked with the icon W) and not the Ethernet port
(marked with the icon G).
m Choose Mac Help from the Help menu. There you will find how to locate your Internet
settings and the contact information for your Internet service provider (if you used the
Setup Assistant to get your Internet account).
If you have a problem using your computer or working with the Mac OS
m If the answers to your questions are not in this manual, look in Mac Help for instructions
and troubleshooting information.
m Check the Apple Support Web site at www.apple.com/support for the latest
troubleshooting information and software updates.
If you suspect a problem with your computer hardware
m You can use the Apple Hardware Test CD to help determine if there is a problem with one
of your computer’s components, such as the memory or processor.
Locating Your Product Serial Number
The serial number for your PowerBook is located on the inside wall of the battery bay. For
instructions on removing the battery, see “Removing and Replacing the Battery” on page 49.