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section
Troubleshooting
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list, please
follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available
Networks” list.
2. If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security, see the
section entitled “Securing your Wi-Fi Network” in this User Manual.
3. Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indicating a successful connection to
the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available Networks” in
the wireless configuration utility, please attempt the following
troubleshooting steps:
1. Temporarily move your computer, if possible, five to 10 feet away from
the Router. Close the wireless configuration utility, and reopen it. If the
correct network name now appears under “Available Networks”, you
may have a range or interference problem. Please see the suggestions
discussed in the section titled “Placement of your Router for Optimal
Performance” in this User Manual.
2. Using a computer that is connected to the Router through a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled.
This setting is found on the Router’s wireless “Channel and SSID”
configuration page.
If you are still unable to access the Internet after completing these
steps, please contact Ativa Technical Support.