Filter
Top Products
87
2
1
3
4
5
6
7
8
9
10
section
Troubleshooting
If you are still unable to access the Internet after verifying these settings,
please contact Ativa Technical Support.
Problem:
• The Easy Install Wizard completed, but my web browser
doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my Router is
blinking and the “Connected” light is solid.
Solution:
If the “WAN” light is blinking and the “Connected” light is solid, but you are
unable to access the Internet, there may be third-party firewall software
installed on the computer attempting to access the Internet. Examples of
third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee
Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall
software is preventing Internet access by temporarily turning it off. If, while
the firewall is disabled and Internet access works properly, you will need to
change the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Ativa Technical Support.
Problem:
I can’t connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless computer,
please do the following:
1. Look at the lights on your Router. Your Ativa Router’s lights should be as
follows:
• The “Power” light should be on.
• The “Connected” light should be on and not blinking.
• The “WAN” light should be either on or blinking.