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ExpertNet Lite Assessment Tool - User Guide
33
Q: Why is there no CPU utilization for one of my routers?
A: There are several reasons why CPU is not being reported:
● CPU is supported for some (not all) devices manufactured by 3Com, Avaya,
Cisco, Extreme, and Xylogics.
● Older devices may not support SNMP
● The community string was not provided, or is not correct.
Q: I just created the license file and the customer is receiving a license
expired message-why?
A: The license file is a window to run the ELAT Controller - there is a definitive start
time (when the license was generated) and end time. The start time is the date and
time the license was generated on the ELAT Server. If the customer Windows
computer has a date-time before the license was generated, the ELAT Controller will
report that the license has expired. There are two ways to solve this problem:
● Change the date and time of the Windows computer.
● Wait until the Windows computer date-time passes the license file generated
date-time.
Q: I have multiple routers attached to the Controller PC subnet. Will this
work?
A: Yes it will work as long as the default gateway from the Controller PC is reachable
and SNMP enabled.
Q: Is there a rule to select the edge devices when run in Target mode?
A: The rule is to select any IP device that responds to the udping utility. However, we
have found that Printers and some Sun Servers do not fare well in responding to the
UDP pings.
Q: Why is it that when I attempt to upload a dataset I receive an error?
A: There are two possible scenarios:
● The upload is taking longer than the timeout session for the browser. Verify that
the browser is bypassing the proxy server for local addresses. Try doing the
upload early in the morning or late at night when network traffic is lowest. As a
last case, copy the dataset to the field problems server and open a ticket with
the STARS team at http://gsomissrv2.global.avaya.com/request_system/
request.asp?tools_team=1
● When the dataset was copied from one computer to another it was corrupted.
For example, ELAT is run on a Windows XP box. When it is done running, you ftp
it to another computer. When you use the ftp command, the binary option was
not used, so the file was not transferred in a binary format. When you upload the
file to the ELAT server, there is an error. To correct for this problem, always
transfer the file in binary format.