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Troubleshooting
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My server does not boot up when connected to the PRO3 KVM Switch,
but works fine when I connect the keyboard, video, and mouse directly to
the server.
• Make sure that the keyboard and mouse cables are connected tightly
between the Server Interface Module and the server.
• Check that the keyboard and mouse cables are not crossed.
• Check the cable connections.
I am getting ghosting, shadowing, or fuzzy images on my monitor.
• Check that all video cables are inserted properly to the Cable Kit.
• Check that the monitor you are using supports the resolution
and refresh-rate setting on your server.
• Lower the video resolution of your monitor.
• Check that the cable length does not exceed 25 feet.
• Check that the graphics card you are using supports the resolution
and refresh-rate setting on your server.
• Connect the monitor directly into the server you are having trouble
with to see if the problem still appears.
I am getting a black screen on my monitor.
• Check that all video cables are inserted properly.
• Check that the keyboard cable is connected and inserted properly
between the server the appropriate port on the KVM Switch.
• Move the mouse and see if it is necessary to log in as a user.
• Connect your monitor directly to the server to verify that your monitor is
functioning properly.
• Make sure that the administrator is not currently occupying the port.
The server does not detect a keyboard and I get a keyboard error reported
at boot up.
• Check that the keyboard cable on the PRO3 KVM Switch is completely
connected to your server. Tighten any loose connections.
• Check whether USB-keyboard legacy support is enabled in the
system BIOS.
• If you are using the keyboard software that was included with your
keyboard, uninstall it and then reinstall the standard Microsoft
keyboard driver.
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