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Chapter 12 Troubleshooting
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• conduct a basic test of components listed in the system inventory
• display "PASSED" or "FAILED" overall results of basic tests
• record detailed test results of basic system tests
• display a menu of advanced tests
• select and run one or a series of advanced tests
• add the record of results of advanced tests to the record of basic tests
• view a list to locate the meaning of a specific error code
• view one or more steps to help confirm and isolate error conditions
• browse the Support Ticket, containing detailed inventories and test results
• add comments to the Support Ticket
If you have TopTools remote management software installed and configured for
use with DiagTools, you can accomplish any of the above list of tasks remotely.
See the online documentation HP NetServer DiagTools Error Reference and
User Guide for more information on DiagTools.
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix E for
information on service and support.
CAUTION The NetServer must have its covers in place for proper
cooling. When you replace a hot-swappable item (or open the
NetServer while it is operating for any other reason) do not
run it for more than two minutes with the covers off. The
processor has its own fan and fan baffle, and the processor
must not run for more than one minute without the fan baffle
in place. Failure to observe these precautions may result in
thermal damage to the NetServer.