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Troubleshooting
62 ETEP Installation Guide
Error State
Temperature Threshold and Discarded Traffic
When the ETEP enters an alarm state due to a temperature failure, the Alarm indicator illuminates and
the ETEP discards traffic. The ETEP remains in an error state until it is rebooted. However, once the
temperature drops below the critical threshold, the alarm indicator turns off and the ETEP stops reporting
an alarm state to ETEMS, even though the alarm state has not been cleared and the ETEP continues to
discard traffic.
Power supply LED is off The power supply is unplugged or is unable to recover from a
power interruption.
• Make sure the power cable is attached and plugged in to the
power supply and the power outlet.
• Check the status LED on the power supply on the rear of the
unit. If the LED is off, the power supply is not receiving power. If
the LED is red, the power supply requires a manual power
cycle. Unplug the power cord, wait 5 seconds, and then reapply
power. The LED is green during normal operation. If a manual
power cycle does not restore power, contact customer support.
Table 24 Error State Symptoms and Solutions
Symptom Explanation and Possible Solutions
The Alarm LED is illuminated The ETEP enters an error state when a boot test fails, the
operating temperature threshold is exceeded, signature errors are
detected on critical files pertaining to policies and keys. or a FIPS
test fails when the ETEP is in FIPS mode.
When the ETEP is in an error state the Alarm LED illuminates, and
the appliance discards all packets it receives. Depending on the
error, other notifications may be sent (traps, status messages to the
ETEMS or the terminal).
To recover from an error state when FIPS mode is disabled:
• When the ETEP detects a corrupted policy, it enters an error
state and sends a critical error trap to the management station.
To recover, redeploy the policies and then reboot the ETEP.
• For non-policy errors, reboot the appliance. If the operating
temperature threshold is exceeded, cycle the power to restart
the ETEP.
• If a failure occurs during the boot process, refer to “Diagnostic
Code Display” on page 63 for additional troubleshooting
information.
• If the actions listed above do not clear the error, contact
customer support.
To recover from an error state when the ETEP is in FIPS mode:
• A FIPS test failure or signature error will cause the ETEP to
zeroize. To learn more about the zeroization process and
recovery from that state, see “Tamper Switch and Zeroization”
on page 58.
Table 23 LED Indicators
Symptom Explanation and Possible Solution