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CHAPTER 6: Troubleshooting
• If the modem reports BUSY, the other number might be busy, in which case
you should try again later, or it might indicate that you have failed to add a 9,
prefix to the phone number if you must dial 9 for an outside line.
If you must dial 9 to get an outside line, the easiest way to dial it automatically
is to include it in the modem’s dial prefix, for example, ATDT9,. Note the
comma, which inserts a pause before the number is dialed. By inserting 9, into
the dial prefix, you do not have to include it in each directory entry.
To change the dial prefix in Windows 98 HyperTerminal, select Call from the
Call menu, click Dialing Properties, and type 9 in the local and long distance
boxes in How I dial from this location.
• If the modem reports NO ANSWER, the other system has failed to go off-hook,
or you might have dialed a wrong number. Check the number.
• If the modem reports NO CARRIER, the phone was answered at the other end,
but no connection was made. You might have dialed a wrong number, and a
person answered instead of a computer, or you might have dialed the correct
number but the other computer or software was turned off or faulty. Check
the number and try again, or try calling another system to make sure your
modem is working. Also, try calling the number on your telephone. If you hear
harsh sounds, then another modem is answering the call, and the modems
might be having problems negotiating because of modem incompatibilities or
line noise. Try connecting at a lower speed.
6.4 The Modem Disconnects While Online
• If you have Call Waiting on the same phone line as your modem, it can
interrupt your connection when someone tries to call you. If you have Call
Waiting, disable it before each call. In most telephone areas in North America,
you can disable Call Waiting by preceding the telephone number with *70
(check with your local telephone company).
You can automatically disable Call Waiting by including the disabling code in
the modem’s dial prefix (for example, ATDT*70,—note the comma, which
inserts a pause before the number is dialed). To change the dial prefix in
Windows 98 HyperTerminal, select Call from the Call menu, click Dialing
Properties, check This location has Call Waiting, and select the correct code
for your phone service.