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CHAPTER 6: Troubleshooting
6.8 Calling Black Box
If you determine that your Portable USB Modem is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
6.9 Shipping and Packaging
If you need to transport or ship your Portable USB Modem:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Portable USB Modem for repair, make sure you
include everything that came in the original package. Before you ship, contact
Black Box to get a Return Authorization (RA) number.