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Appendix D D-1
♦♦ Appendix D
Support Services
How to reach us
For questions relating to the mechanical operation of Brady equipment you
already own, contact the Brady Technical Solution Center at 1-800-643-
8766, (fax) 414-358-6767, or by E-mail at bradyts@execpt.com.
Technical Support
Sometime during the life of your Brady equipment you may find yourself in
need of technical assistance. We provide fully-trained specialist to answer
any questions that you may have.
Technical Support Service via Telephone
Before you call: Misunderstanding instructions or omitting a step are the
most common sources of error. Please consult the manual and use the
Table of Contents and Appendixes for help.
Be Prepared: Only with ALL of the information requested can we give you
accurate and fast assistance. Also, you should be able to answer the
following questions when you call:
• Does the Printer perform all the Self-Test functions
properly?
• Does the Printer work properly with some equipment
but not with others?
• Are the cables the same? Were the configuration settings
changed?
• Is the problem limited to one label, or does it occur on
all of the labels.
The Technical Solution Center is available Monday − Friday,
7:00 a.m. to 7:00 p.m. CST, at 1-800-643-8766.
For technical support service in Europe, please call your local Brady
agency or distributor. You can also contact the Brady Technical Center in
Belgium at 32/ (0)52/45.79.94.
Technical Support via E-Mail or Fax
If you prefer to seek assistance in writing, please E-mail or fax a detailed
description of your problem to the E-Mail address or fax number shown
below. We recommend using the included customer service form that is on
page E-2. Enclose any sample printouts that might illustrate the problem.
FAX: (414) 358-6767 or E-Mail: bradyts@execpc.com