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xiv Brocade SMI Agent User’s Guide
53-1001778-01
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Software name and software version, if applicable
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located as follows:
• Brocade 200E—On the nonport side of the chassis
• Brocade 300, 4100, 4900, 5100, 5300, 7500, 7500E, 7800, 8000, VA-40FC, and
Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the
port side on the left
• Brocade 3014—On the top of the chassis, under the insertion arm
• Brocade 3016 and 4012—On the bottom of the switch module
• Brocade 3250, 3850, and 7600—On the bottom of the chassis
• Brocade 3900— Nonport side of the chassis
• Brocade 4016—On the top of the switch module
• Brocade 4018—On the top of the blade
• Brocade 4020 and 4024—On the bottom of the switch module
• Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
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