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Brocade SMI Agent User’s Guide 43
53-1001778-01
Support information collection
3
FIGURE 26 Configure provider cache
Support information collection
This section explains how to collect support information in case of any product-related issues.
• “Collect support information” on page 43
• “XML dump” on page 44
Collect support information
Use this procedure to collect all support information in one file. The required information is
collected and zipped in a file named SMISupportFiles.zip. You can specify a location for this file, or
use the default location:
On Linux, Solaris, and AIX:<SMIAgent>/agent/SupportInfo
On Windows: <SMIAgent>\agent\SupportInfo
where <SMIAgent> is the directory where the Brocade SMI Agent is installed.
The zip file contains the following files:
• provider.xml
• jserver.properties
• SMIAgentconfig.xml
• cimom.properties
• SystemInfo.txt
• CIMOM and provider log files, if any