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TROUBLESHOOTING AND ROUTINE MAINTENANCE
14 - 8
DOS Setup Printing Difficulties
I cannot print from my
application software.
Check that the DOS application software interface settings
match those of your printer. For example, if you are using a
parallel printer cable, you would probably set your DOS
software printer port to LPT1. Check for an error message on
the LCD.
The DCP prints, but it prints
incorrect information.
Sometimes it prints a couple
of characters and then ejects
the pages.
This is an indication that your application printer emulation
setting and the DCP’s printer emulation do not match.
Check your application software to make sure you selected
the correct printer driver. The DCP emulates HP LaserJet IIP.
Try setting the DCP to HP emulation in Remote Printer
Console and then select the HP LaserJet IIP printer in your
application software.
The DCP prints part of my
document but does not print
the last page (The LCD
shows REMAINED
DATA).
This is a common problem with database software and
spreadsheet software when they are not correctly set up. The
data has been sent to the printer but the printer did not receive
the Page Eject command. Press Reset to eject the page. Then
ask your software supplier how to add a Page Eject (or Form
Feed) command to the end of your print job.
How can I change the user
settings or default settings on
the DCP?
Use the Remote Printer Console (RPC) program.
Paper Handling Difficulties
The DCP does not load paper.
The LCD shows CHECK
PAPER or PAPER JAM.
Check to see if the CHECK PAPER or PAPER JAM
message appears on the LCD. If it is empty, load a new stack
of paper into the paper cassette. If there is paper in the paper
cassette, make sure it is straight. If the paper is curled, you
should straighten it. Sometimes it is helpful to remove the
paper, turn the stack over and put it back into the paper
cassette. Reduce the amount of paper in the paper cassette,
then try again. Check the manual feed mode is not selected in
the printer driver.
The DCP does not feed paper
from the manual feed slot.
Reinsert the paper firmly, load one sheet at a time. Make sure
that manual feed mode is selected in the printer driver.
How can I load envelopes? You can load envelopes from the manual feed slot. Your
application software must be set up to print the envelope size
you are using. This is usually done in the Page Setup or
Document Setup menu of your software. Refer to your
software application manual.
What paper can I use? You can use plain paper, envelopes, transparencies and labels
that are made for laser machines. (For information on paper
you can use, see Acceptable Paper, page 2-5.)
How can I clear paper jams? See Paper Jam, page 14-4.
DIFFICULTY SUGGESTIONS