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CHAPTER 6 TROUBLESHOOTING
6-9
4. PAPER PROBLEMS
When any paper related problem occurs, ensure that the paper used meets the recommended
paper specifications referring to Subsection 3.5 ‘Paper’ in CHAPTER 1.
4.1 Paper Loading Problems
Problem Remedy
The printer does not
load paper.
(1) Check that paper in the paper cassette is straight. If it is
curled, straighten it before printing. Sometimes it is helpful to
remove the paper, turn the stack over and put it back into the
paper cassette.
(2) Reduce the amount of paper in the cassette. Keep paper
loads below 27mm in depth.
(3) Check that manual feed mode is not selected in the printer
driver.
The printer does not
load paper from the
manual feed slot.
(1) Re-install the paper firmly into the manual feed slot, one sheet
at a time.
(2) Check that manual feed mode is selected in the printer driver.
The printer will not load
envelopes.
Check that envelopes are loaded into the manual feed slot. The
application software must be set up correctly to print on the
envelope size you are using.
The printer does not
print into the output tray.
Close the rear cover.
The printer does not
print on the specified
paper.
(HL-1250/1270N with
optional lower tray unit
only)
(1) Check that the Lower tray cable is connected to the printer.
(2) Check that the appropriate printer driver is selected.