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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1
13
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
BT Callsign
On
The machine is set BT Callsign to ON. You
cannot change the Receive Mode from
Manual to another mode.
Set BT Callsign to OFF. (See
BT
Callsign (For U.K. Only) on page
5-13.)
Check
Cartridge
An ink cartridge is not properly installed. Take out the ink cartridge and put it
in again seating it properly.
(See
Replacing the ink cartridges
on
page 13-21.)
Check
Original
The document scanned from ADF was longer
than about 90cm.
See
Using the automatic document
feeder (ADF) on page 2-1 or
Document jams
on page 13-4.
Check Paper
Size
Paper is not the correct size. Reload the correct size of paper
(A4), and then press Mono Start or
Colour Start.
Check Paper The machine is out of paper. Add paper, and then press Mono
Start or Colour Start.
The paper is jammed in the machine. See Printer jam or paper jam on
page 13-5.
Comm.Error Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Connection
Fail
You tried to poll a fax machine that is not in
Polled Waiting mode.
Check the other fax machine’s
polling setup.