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13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Cover Open The scanner cover is not closed completely. Lift the scanner cover and then
close it again.
Disconnected The other person or other person’s fax
machine stopped the call.
Try to send or receive again.
Data Remains Print data remains in the machine’s memory. Re-start printing from your
computer.
Print data remains in the machine’s memory.
The USB cable was unplugged while the
computer was sending the data to the
machine.
Press Stop/Exit. The machine will
cancel the job and eject the page
that is being printed.
High
Temperature
The print heads are too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges is empty.
The machine will stop all print operations.
While memory is available, black and white
faxes will be received into memory. If a
sending machine has a colour fax, the
machine’s ‘handshake’ will request that the
fax be sent as black and white. If the sending
machine has the ability to convert it, the
colour fax will be received into memory as a
black and white fax.
Replace the ink cartridges.
(See Replacing the ink cartridges on
page 13-21.)
Low
Temperature
The print heads are too cold. Allow the machine to warm up.
Machine Error
XX
The machine has a mechanical problem. Call Brother Customer Service.
Media Error
(MFC-3820CN)
The media card is either bad or not formatted. Reinsert the correct media card.
Near Empty One or more of the ink cartridges are running
out of ink. If a sending machine has a colour
fax, the machine’s ‘handshake’ will request
that the fax be sent as black and white. If the
sending machine has the ability to convert it,
the colour fax will be received into memory as
a black and white fax.
Order a new ink cartridge.
No File
(MFC-3820CN
only)
The media card in the media drive does not
contain a .JPG file.
Reinsert the correct media card.
No
Response/Busy
The number you dialled does not answer or is
busy.
Verify the number and try again.
Not
Registered
You tried to access a Speed Dial number that
is not programmed.
Set up the Speed Dial number.
(See
Storing Speed-Dial numbers
on page 7-1.)
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION