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CHAPTER 6 TROUBLESHOOTING
6–7
English
Q & A
This section contains questions and answers for using your printer. If you
have encountered a problem, find the question relating to your problem
and take the steps recommended to correct the problem.
Setting up the Printer Hardware and Software
Question Recommendation
The printer does not
work. All lamps are off.
The printer may be in sleep mode. Press the
READY↔SLEEP switch to wake up the
printer. Check to see if the printer is plugged
into a live power source.
The printer does not print. Check the following:
• All of the protective parts have been
removed.
• The toner cartridge and drum unit are
installed properly.
• The interface cable is securely connected
between the printer and computer.
• Check to see if the ALARM lamp is blinking.
Refer to Operator Call section of this manual
if it is.
• Check your computer screen for any error
message.
I cannot print from my
Windows application
software.
Make sure the supplied printer driver is installed
and selected with your application software.
Please refer to the Quick Setup Guide for
instructions.
The cursor does not move
with mouse movement, or
a keyboard error occurs.
Turn off the PC, press the READY↔SLEEP
switch to put the printer into sleep mode, and
then turn on the PC power switch.
The status monitor does
not appear on the
computer screen.
• Make sure you are not using any printer
buffer switches or switch boxes. Connect
the printer directly to the PC.
• The cable may be disconnected or defective.
Replace it or try a different cable.
The printer is still in sleep
mode when I send a print
job from my software.
• Make sure you are not using any printer
buffer switches or switch boxes. Connect
the printer directly to the PC.
• The cable may be disconnected or defective.
Replace it or try a different cable.