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6 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
6
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then
close it again.
Data
Remaining
Print data remains in the machine’s memory. Re-start printing from your
computer.
Print data remains in the machine’s memory.
The USB cable was unplugged while the
computer was sending the data to the
machine.
Press Stop/Exit. The machine will
cancel the job and eject the page
that is being printed.
Document Jam
(DCP-120C only)
The document was not inserted or fed
properly, or the document fed from the ADF
was too long.
See Using the ADF (automatic
document feeder) (DCP-120C only)
on page 1-5.
The document is jammed in the machine. See Document jams (DCP-120C
only) on page 6-3.
High
Temperature
The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges is empty.
The machine will stop all print operations.
Replace the ink cartridges.
(See Replacing the ink cartridges on
page 6-22.)
Low
Temperature
The print head is too cold. Allow the machine to warm up.
Media Error The media card is either corrupted,
improperly formatted, or there is a problem
with the media drive.
Re-insert the card firmly into the slot
to make sure it is in the proper
position. If the error remains, check
the media drive by inserting another
media card that you know is
working.