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TROUBLESHOOTING AND MAINTENANCE
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to
see if the problem is with the sending machine. Try receiving from
another fax machine. If the problem continues, contact the Brother
dealer for service.
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the machine is in the correct receiving mode for your
setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If
possible, call your machine to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a standard
telephone handset to the machine’s telephone jack. If there is no
ringing when you call your machine, call your Telephone Company
to check the line.
No Dial Tone on the Handset
Press Speaker Phone––OR––Lift the handset. If you hear no dial
tone, check telephone line cord connections at the machine and wall
jack. Check that the handset is connected to the machine’s handset
jack. Test the wall jack with another single line telephone. If no dial
tone on the wall outlet, call your Telephone Company.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or SUPERFINE (see “Setup
Send” of chapter 6). Try cleaning the white pressure bar of the
scanner and the glass under the bar.
Dialling Does Not Work
Check for a dial tone.
Change TONE/PULSE setting (see “Initial Setup” of chapter 4).
Check all line cord connections.
Check power cord connection.
Send a manual fax by pressing Speaker Phone––OR––Lifting the
handset, and dialling the number. Wait to hear fax receiving tones
before pressing Start.