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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 2
Error Messages
You may occasionally encounter a difficulty with your machine or telephone line. If this happens,
your machine often identifies the problem and displays an error message. The list below explains
the most common error messages.
You can correct most problems by yourself.
If you need additional help, call the Brother fax-back system.
ERROR MESSAGE CAUSE/ACTION
The machine is out of ribbon or the print cartridge is
not properly installed. Install the print cartridge again.
(See Replacing the Print Cartridge, page 13-5.)
The documents were not inserted or fed properly, or
were too long. (See Clearing Jams, page 13-3.)
The fax machine is out of paper or paper is not
properly loaded in the paper tray. Refill the paper or
remove the paper and load it again. If this error
appears while receiving a fax, load paper to restart
printing. If you were coping or printing reports, load
paper and try again.
A poor quality phone line resulted in a
communications error. Try the call again.
You have requested a polling call from another party,
but the other fax machine is not in Poll Waiting mode.
Verify the other parties polling setup.
The print head has overheated. Wait 30 minutes for it
to cool.
The cover is not completely closed. Close the cover.
The other party has disconnected during a call or fax.
The fax machine has a mechanical problem. Contact
Brother Customer Service for assistance. (See Brother
Numbers, page i.)
The number you called does not answer or is busy.
You may also have reached a number not connected to
a fax. Check the number and call again.
RESET OR REPLACE
CHECK CARTRIDGE
REMOVE DOCUMENT
CHECK DOCUMENT
PRESS STOP KEY
CHECK DOCUMENT
RELOAD PAPER
CHECK PAPER
COMM.ERROR
CONNECTION FAIL
WAIT FOR A WHILE
COOLING DOWN
PLS CLOSE COVER
COVER OPEN
DISCONNECTED
CALL BROTHER CS
MACHINE ERROR XX
NO RESPONSE/BUSY