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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 8
Handling Incoming Calls
Double-Ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling you to
answer the telephone call. Pick up the fax machine handset or answer from an
extension phone, and then press your fax machine’s Telephone Answer Code
(default setting is #51). (See
For FAX/TEL Mode Only, page 5-6.)
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Fax Start and hang up
immediately.
If you answered at an extension phone, press your three-digit Fax Receive Code
(the factory setting is 51). When your fax machine answers, hang up.
Fax Machine “Hears” Voice as CNG Tone
If your fax machine is set to Easy Receive ON, it is more sensitive to sounds.
Your fax machine may mistakenly interpret certain voices or music on the line
as a calling fax machine and respond with fax receiving tones. Deactivate the
fax by pressing #51 if you are at an extension phone or press Stop/Exit if you
are at the fax machine or an external phone.
Try avoiding this problem by turning Easy Receive to OFF. (See
Easy Receive,
page 5-4.)
Transmission Verification Report Prints “Result: NG”
There is probably temporary noise or static on the phone line. Try sending the
fax again. If the problem continues, call the telephone company to check your
phone line.
Custom Features on a Single Line
If you have Call Waiting, RingMaster, Voice Mail, an answering machine,
alarm system or any other custom feature on a single phone line with your fax
machine, it may create a problem sending or receiving fax data.
For Example :
Your Brother machine handles the Caller ID and Call Waiting/Caller ID
subscriber services. However, if you subscribe to only Call Waiting or
some other custom service and its signal comes through the line while
your machine is sending or receiving a fax, the signal can temporarily
interrupt or disrupt the fax data. Brother’s ECM feature should help
overcome this problem. This condition is related to the telephone system
industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, a separate line with no custom
features is recommended.
Using Call Waiting Caller ID:
If you are having a telephone conversation and a fax communication
signal comes through on Call Waiting Caller ID, you can verify that the
second call is a fax by switching to it. You have the option to receive the
fax call, by asking the first caller to hang up to clear the line.