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CHAPTER 6 TROUBLESHOOTING
6-27
Image Defect Examples Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Black Horizontal Repetitive Defects
Toner scatters and stains the printed
page.
•
The drum unit may be damaged. Put in a new drum unit. See
"Replacing the drum unit" in Chapter 5.
•
Make sure you use paper that meets our specifications. See
“What Kind of Paper Can I Use?” in Chapter 1.
Note
•
If you use label sheets for laser printers, the glue from the sheets
may sometimes stick to the drum surface. Clean the drum unit.
See the previous page.
•
Do not use paper that has clips or staples because they will
scratch the surface of the drum.
•
If the unpacked drum unit is in direct sunlight or room light, it may
be damaged.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
White Horizontal Stripes
•
Make sure you use paper that meets our specifications. Rough
or thick paper can cause the problem. See “What Kind of Paper
Can I Use” in Chapter 1.
•
Make sure you chose the appropriate media type in the printer
driver.
•
The problem may disappear by itself. Try printing a few pages to
clear this problem especially if you have not used the printer for a
long time.
•
The drum unit may be damaged. Put in a new drum unit. See
"Replacing the drum unit" in Chapter 5.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Horizontal Lines
•
The Drum Unit may be damaged. Put in a new Drum Unit. See
"Replacing the drum unit" in Chapter 5.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Black Vertical Lines
Printed pages are stained with toner
or have vertical stripes.
•
The Toner Cartridge may be damaged. Put in a new Toner
Cartridge. See "Replacing the Toner Cartridge" in Chapter 5.
•
The fixing unit may be smudged. Call Customer Support.
•
Clean the Corona Wire. See "Cleaning the Corona Wire" in
Chapter 5.
•
Return the tab on the drum unit to the Home position.