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5
Error and maintenance messages 5
As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the error or required routine maintenance and shows the appropriate
message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
NOTE
The LCD names are as follows.
• Standard paper tray: Tray 1
• Manual feed slot: Manual Feed
Error message Cause Action
2-sided Disabled The back cover of the machine is
not closed completely.
Close the back cover of the machine.
Access Denied The function you want to use is
restricted by Secure Function Lock
2.0.
Contact your administrator to check your Secure
Function Lock Settings.
Belt End Soon The belt unit is near the end of its
life.
Buy a new belt unit before you get a Replace Belt
message.
Calibrate Calibration failed.
Press and hold down to turn the machine off.
Wait a few seconds, and then turn it on again.
Perform the color calibration again using the
control panel or the printer driver (see Color
Calibration on page 42).
Put in a new belt unit (see Replacing the belt unit
on page 128).
If the problem continues, call Brother Customer
Service.
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the toner cartridge and drum unit assembly
for the color that is indicated on the LCD, take out the
toner cartridge, and put it back into the drum unit
again. Put the toner cartridge and drum unit assembly
back in the machine. If the problem continues, call
Brother Customer Service.