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Troubleshooting
179
5
Colored lines across the page
Identify the color causing the problem and replace the toner cartridge that
matches the color of the line (see Replacing the toner cartridges
on page 111).
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/
to view our FAQs and troubleshooting tips.
Identify the color causing the problem and put in a new drum unit (see
Replacing the drum units on page 121).
To identify the color of the drum unit, visit us at http://solutions.brother.com/
to view our FAQs and troubleshooting tips.
White spots or hollow print
Make sure that the media type setting in the driver matches the type of paper
you are using (see Acceptable paper and other print media on page 2).
Check the machine’s environment. Conditions such as high humidity can
cause hollow print.
(See Product Safety Guide: Choosing a location.)
If the problem is not solved after printing a few pages, the drum may have
foreign material, such as glue from a label, stuck on the drum surface. Clean
the drum unit (see Cleaning the drum unit on page 147).
Identify the color causing the problem and put in a new drum unit (see
Replacing the drum units on page 121).
To identify the color of the drum unit, visit us at http://solutions.brother.com/
to view our FAQs and troubleshooting tips.
Blank page or some colors are
missing
Identify the color causing the problem and put in a new toner cartridge (see
Replacing the toner cartridges on page 111). To identify the color of the toner
cartridge, visit us at http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
Identify the color causing the problem and put in a new drum unit (see
Replacing the drum units on page 121).
To identify the color of the drum unit, visit us at http://solutions.brother.com/
to view our FAQs and troubleshooting tips.
Colored spots at 3.7 in. (94mm)
If the problem is not solved after printing a few pages, the drum may have
foreign material, such as glue from a label, stuck on the drum surface. Clean
the drum unit (see Cleaning the drum unit on page 147).
Identify the color causing the problem and put in a new drum unit (see
Replacing the drum units on page 121).
To identify the color of the drum unit, visit us at http://solutions.brother.com/
to view our FAQs and troubleshooting tips.
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
3.7 in.
(94 mm)
3.7 in.
(94 mm)