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Troubleshooting
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Jam Rear The paper is jammed in the back of
the machine.
See Paper is jammed at the back of the machine
on page 167.
Jam Tray 1 The paper is jammed in the paper
tray of the machine.
See Paper is jammed in the Paper Tray on page 163.
Limit Exceeded The print limit set in Secure
Function Lock 2.0 was reached.
Contact your administrator to check your Secure
Function Lock Settings.
Log Access Error The machine could not access the
print log file in the server.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information, see Network User's Guide:
Store Print Log to Network)
Manual Feed Manual was selected as the paper
source when there was no paper in
the Manual Feed Slot.
Place the same size of paper in the Manual Feed Slot
as is shown on the LCD. If the machine is in Pause
mode, press Go (see Loading paper in the Manual
feed slot on page 12).
No Belt Unit The belt unit is not installed
correctly.
Reinstall the belt unit (see Replacing the belt unit
on page 128).
No Paper
Load <size> paper
in <tray>.
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Put paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
No Permission Printing color documents is
restricted.
Contact your administrator to check your Secure
Function Lock Settings.
No Toner The toner cartridge or the toner
cartridge and drum unit assembly is
not installed correctly.
Remove the toner cartridge and drum unit assembly,
remove the toner cartridge from the drum unit, and
reinstall the toner cartridge back into the drum unit.
Reinstall the toner cartridge and drum unit assembly
back in the machine. If the problem continues,
replace the toner cartridge (see Replacing the toner
cartridges on page 111).
No Tray The standard paper tray is not
installed or not installed correctly.
Reinstall the standard paper tray.
No Waste Toner The waste toner box is not installed
correctly.
Reinstall the Waste Toner Box (see Replacing the
waste toner box on page 133).
Not Available The requested function is not
permitted to all User IDs by Secure
Function Lock 2.0.
Contact your administrator to check your Secure
Function Lock Settings.
Out of Memory
Secure Print Data
is full.
The machine’s memory is full. Press Cancel and delete the previously stored
secure print data.
Out of Memory The machine’s memory is full. Reduce the complexity of your document or reduce
the print resolution.
Print Unable ## The machine has a mechanical
problem.
Press and hold down to turn the machine off.
Wait a few seconds, then turn it on again.
If the problem continues, call Brother Customer
Service.
Error message Cause Action