Filter
Top Products
9-15
9
SOLUTIONS TO COMMON PROBLEMS
LCD messages
The following messages are displayed on the LCD when the fax is performing a function or encounters an
error. The error code appears in the activity report (see p. 8-7).
Message Cause Action
AUTO REDIAL The fax is waiting to redial the
receiving number because the
line was busy or the receiving
party did not answer when you
tried to send the document.
Wait for the fax to automatically
redial the number. If you want to
cancel automatic redialling, wait
until the fax starts dialling the
number, and press [Stop]
(see p. 5-9).
BUSY/NO SIGNAL The telephone number you
dialled is busy. (#018)
Try sending the document at a
later time.
The fax number dialled was
incorrect.
Check the fax number and dial
again.
The other party’s fax machine is
not working.
Contact the other party and
have them check their fax
machine.
The other party is not using a
G3 machine.
Contact the other party and ask
them to send or receive the
document using a G3 machine.
The touch tone/rotary pulse
setting on your fax is incorrect.
Set your fax to the setting that
matches your telephone line
(see p. 1-12).
The receiving fax machine did
not answer within 55 seconds
(after all automatic redialling
attempts).
Contact the receiving party and
have them check their fax
machine. You can try to send
the document using manual
sending (see p. 5-4). For long-
distance call, add pauses to the
registered number (see p. 5-8).
CARTRIDGE JAMMED The cartridge holder cannot
move. This is normally due to a
paper jam.
Clear the paper jam or whatever
is obstructing the cartridge
holder and then press [Stop]
and start again. Do not attempt
to move the cartridge holder
manually.
The scanner unit may not be in
the fully upright position.
Press the document release
button, then gently move the
scanner unit to the fully upright
position.