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Troubleshooting
“File not found on CD-
ROM” error when
starting the CD-ROM
Menu.
The program is loaded
from the hard disk
drive.
Remove the CDMENU.EXE file from
your hard disk drive and restart the CD-
ROM Menu program from the compact
disc labeled “User Software”.
Cannot install CAPT
using a USB port.
(Windows 98/Me/2000/
XP/Server 2003)
A USB class driver is
not properly installed.
Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) Open the System dialog box in the
Control Panel (In Windows XP
*
, click
Performance and Maintenance in the
Control Panel Performance and
Maintenance folder appears. Click See
basic information about your computer.
System Properties dialog box appears).
3) Select [Device Manager] tab and double
click [Universal Serial Bus Controllers].
For Windows 2000/XP/Server 2003, select
[Hardware] tab and click [Device
Manager] button.
4) Delete ONLY the following USB class
drivers under [Universal Serial Bus
Controller];
For Windows 98, select [Canon iC D800],
For Windows Me, [Canon CAPT USB
Printer], and click [Delete] button. For
Windows 2000/XP/Server 2003, select
[USB Printing Support] or [Canon CAPT
USB Printer], and uninstall from the
[Active] menu.
In case the USB class driver is displayed
under [Other devices], select and delete
ONLY one the following, depending on the
OS you are using;
[Canon iC D800], [Canon CAPT USB
Printer], or [Unknown].
5) Close the Control Panel and unplug the
USB cable.
6) Restart Windows 98/Me/2000/XP/Server
2003.
* The procedure for Windows XP is given for Category View Mode.
IMPORTANT
Never delete other devices or device drivers. Windows may not operate properly.
Problem Cause Solution