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Troubleshooting
Communication error Your computer and printer are not communicating. This happens if
the printer power shuts off, the cable is disconnected, or the cable is
not bidirectional.
Printer Error Canon Advanced Printing Technology has detected an internal
device error.
1Unplug.
2 Reinsert the power plug into the power outlet.
3 If the same error occurs, unplug the power plug again.
4 If the error persists, contact your local authorized Canon service
representative. Basic Guide
Device Busy The device is being used by another job. Please wait until the job is
finished.
Port Busy The printer port is being used by other equipment.
Printing Temporarily
Stopped
Your computer could not transfer the data to the device due to the
large amount of data, or a data transfer error occurred. Click the
Resume button to resume printing.
Waiting to Print The current job has been interrupted by another job. Please wait until
the job is finished. Printing will begin automatically.
Energy Saver Mode The printer is in the energy saver mode.
Incompatible Device The connected device cannot be used. Make sure that the device
connected to the specified port is compatible and connected
correctly.
Fixing Unit Error Fixing unit error.
Unplug the power plug, and then wait about 10 minutes before you
reinsert the power plug into the power outlet. If the same error
occurs, unplug the power plug again. Contact your local authorized
Canon service representative.
Message Action