Filter
Top Products
5-2
5
Troubleshooting
Printer Problems
Problem Cause Solution
Printer does not
print
Paper might not be loaded. Make sure that paper is loaded.
A copy job might not have
been completed due to the
Out of Paper status.
The print job will start automatically
when the copy job is completed. Please,
load paper.
Print jobs might be stalled. Check the Canon iC D800 Status Window
for stalled jobs.
The cartridge might not be
installed correctly.
Check that the cartridge is installed
correctly. Set-up Instructions
Your BIOS port setting
might need to be modified.
See your computer’s documentation
concerning available ports.
The parallel cable might not
be compatible.
Make sure that you are using an 8-bit,
Centronics-compatible, parallel interface
cable with bidirectional capability.
Your computer might not be
working properly.
Check your computer, make sure that it is
turned on and working properly.
No power is
supplied
Power cord might not be
plugged in.
Make sure that the power cord is securely
plugged into both the machine and the
AC outlet.
AC outlet might not be
supplying power.
Make sure that the AC outlet is supplying
power; try another outlet if necessary.
AC voltage might not match
printer.
Make sure that the voltage of the AC
outlet matches the ratings on the printer.
Printer stops
printing
Your interface cable might be
loose.
Check your computer and your cable.
You might be working on an
application in the foreground,
in which case printing
performance might slow down.
Printer performance improves if you give
your print job priority.