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Troubleshooting
CAPT displays the status of your printing environment and current print job in the Status
Window.
Alerts
Alerts identify problems that must be corrected before printing can continue. Sometimes
messages inform you to do something, such as clear jammed paper. In other cases, alerts tell
you what is wrong and how to fix it.
CAPT Messages
Message Action
Out of paper The printer is out of paper. Add paper. When you add paper, the
Status Window displays “Ready to Print” automatically.
The Cassette is Out of
Paper
The cassette is out of paper. Add paper. When you add paper,
printing starts automatically.
The Multi-purpose Tray
is Out of Paper
The multi-purpose tray is out of paper. Add paper. When you add
paper, printing starts automatically.
Paper Jam 1) Paper has jammed in the printer while printing. Follow the
instructions on the LCD screen of the machine, or refer to the Basic
Guide for more information. Printing resumes automatically when
the paper jam is fixed.
2) The printer cover was left open or the toner cartridge was not
properly replaced after clearing a paper jam. Close the cover
securely. Basic Guide
Cartridge Not Loaded There is no toner cartridge in the printer. Install a toner cartridge.
Set-up Instructions
The Platen is Not in
Position
The platen unit is not closed correctly. To resume printing slide the
platen unit to the correct position.
Insufficient Memory The print job was too complex for available memory. Discard the last
printed page, and try one or more of the following:
• Close other applications while printing this job.
• Print the job in smaller sections.
• Try reprinting the job with a lower resolution, such as 300 dpi.
• Reformat the most complicated pages in the print job to reduce
graphics and other complex formatting.