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Troubleshooting
The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT
4.0/2000/XP/Server 2003. The Trouble Shooter checks for system configuration setting errors,
and if possible, makes automatic corrections.
The Trouble Shooter does not detect problems related to hardware, such as printer cable
problems, parallel port failure, or ECP setting errors.
To start the Trouble Shooter, select the Canon iC D800 Trouble Shooter icon in the Canon
iC D800 group. The Trouble Shooter checks the following and corrects related problems:
• Free disk space in the drive containing the \Windows directory and free memory
• Installed files
• Selected printer port (checks to see if usable)
• Registries
• RapidPort communication device drivers (Windows NT 4.0/2000/XP/Server 2003)
• Language monitor
• Printer drivers
• Status Window
• Printer Properties settings
• Canon iC D800 program folder
If the Trouble Shooter encounters a problem, it displays an error message. Each message
includes several options, such as:
• How to correct the problem
• If the problem cannot be corrected by the Trouble Shooter
• Continue troubleshooting
• Exit Trouble Shooter
• Display help information
If Trouble Shooter is used on a network printer client, it performs network-related checks.
The Windows NT 4.0/2000/XP/Server 2003 Trouble Shooter checks whether Spooler service
has started and if not, displays a dialog box.
Using the Trouble Shooter