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Troubleshooting
Chapter 4 Troubleshooting 111
Chapter 4
Troubleshooting
This chapter includes information to help you solve printer problems. A
problem might have one or a combination of causes, including a
computer malfunction, software errors, the printer cable, or the printer.
Many printing problems are related to how your software interacts with
the printer.
If you can print a self test, but the printer does not print other jobs, or
your printed output is not what you expected, the problem is with your
computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter
in the order listed.
Finding Information
Problem See page
Paper Jams 113
Locating Paper Jams 113
Removing Paper Jams 117
Print Quality Problems 124
Printout Has Vertical White Streaks 124
Printout Has Black Specks 125
Printout Too Light 125
Printout Too Dark 125
Printer Problems 126
CAPT Problems 129
CAPT Messages 132
Using the Trouble Shooter 134
Uninstalling the CAPT 136