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Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the product): _____________________________________
Model Number (located on the top of the product): _______________________________________
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1.Online Support — www.canontechsupport.com
For comprehensive self-help in an interactive environment, the place to start is our helpful
tech support Web site. In addition, the latest driver downloads, answers to frequently asked
questions, product information, and “where to buy” instructions are found here. For individual
attention, try emailing our friendly technical support representatives, trained to communicate
quick, easy, and logical solutions within 24 hours.
2.Toll-Free Live Tech Support
This option provides live telephone technical support, free of service charges, Monday-Friday
(excluding holidays), during the warranty period. Telephone Device for the Deaf (TDD)
support is available at (1-866-251-3752).
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
* Support program specifics are subject to change without notice.
Ordering Information
Description Order #
FINE Cartridges
PG-30 Black 1899B002
CL-31 Color 1900B002
PG-40 Black 0615B002
CL-41 Color 0617B002
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.canonestore.com
.