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Chapter 8 Troubleshooting 8-23
Problem Cause Solution
Envelopes do not load Envelopes may not match Envelopes must be U.S.
(continued) specifications for this unit. Commercial number 10
(9.5 × 4.1 inches) or
European DL envelopes
(220 × 110 mm).
Faxing Problems
Problem Cause Solution
Cannot send a The MultiPASS may have Unplug the unit and let it
document overheated. cool for several minutes. Try
sending again.
The MultiPASS may not be If you have a pulse line, be
set for the type of telephone sure the MultiPASS is set
line in use (pulse/tone). for pulse dialing.
The document may not Remove the document, stack
have been fed correctly it, and feed it into the unit
into the MultiPASS. correctly (see page 1-14).
Make sure the operator panel
is closed.
The one-touch or coded Check the one-touch or coded
speed dialing number you speed dialing button and be
used may not be registered sure it is registered correctly.
for the feature you want
to use.
The other party’s fax may be Call the other party and ask
out of paper. them to make sure paper is
installed.
There may be other documents Allow time for the current
being sent from memory. document to finish sending.
The telephone line may not Make sure there is a dial tone
be working properly. when you lift the telephone.
If not, contact the local
telephone company.
The receiving fax machine may Make sure the receiving fax
not be a G3 fax machine. machine is compatible with
the MultiPASS (which is a G3
fax machine).
MPC-635—USERS MANUAL/V000/06-99
Troubleshooting