Filter
Top Products
8-28 Troubleshooting Chapter 8
Problem Cause Solution
The phone disconnects The MultiPASS may not be Make sure the MultiPASS
while you are talking plugged in properly. is plugged in correctly.
on the line
If the MultiPASS is in Disable the Silent Receive
Answer Machine Mode and option on the Receive Fax
Silent Receive is enabled, panel of the MultiPASS Fax
the unit will switch to fax Setup Utility (see page 3-7).
receive mode when it detects
a period of silence.
Copying Problems
Problem Cause Solution
The MultiPASS will not The MultiPASS may have a Replace the empty BJ tank
make a copy BC-21e Color BJ Cartridge (see page 7-16).
installed, and its black BJ tank
may be empty.
The telephone may be off hook. Make sure the telephone is
in its cradle.
The document may not be Make sure a document is set
loaded correctly. in the ADF and the LCD
displays DOCUMENT READY.
Make sure the operator panel
is closed.
The BJ cartridge is not Make sure the BJ cartridge is
installed. installed correctly.
The MultiPASS may not be Try to print a document from
be operating properly. your computer.
MEMORY FULL The MultiPASS’s memory Print out any faxes stored in
appears in the LCD is full. memory. Then print one copy
when you are making at a time.
multiple copies
MPC-635—USERS MANUAL/V000/06-99